HHDB Privacy Policy

1. What information we collect

HHDB collects certain necessary information to create your account, deliver our services, and ensure security. A breakdown of the types of data collected is provided below:

Personal Identification Information

• Full name (as per National ID)
• Date of birth (for age verification)
• Mobile number (for payments and contact)
• Email address (for account communications)
• Current Address (for KYC verification)

Identity Verification (KYC) Information

• National ID (NID) or passport copy
• Selfie or photo (for identity verification)
• Proof of Address (e.g. utility bill)

Transaction & financial information

• BKash, Nagad or Rocket number
• Deposit & Withdrawal History
• Betting activity records
• Wallet balance & transaction timing

Technical Information (automatically collected)

• IP address & device type
• Browser information & operating system
• Time spent on site & pages visited
• Cookies & Session Data
• Login time & location (city level)

2. How your information is used

HHDB uses your information only for the purposes listed below. Your data is never used for any additional or unnecessary purpose:

Purpose	Data Used	Legal Basis
Account creation & management	Name, mobile number & email address	Contract Fulfillment
Age & Identity Verification	NID, date of birth, photo	Legal obligation
Payment processing	Mobile number, transaction information	Contract Fulfillment
Fraud prevention	IP address, device info & login history	Legitimate interest
Customer support	All contact information	Contract Fulfillment
Bonuses & Promotions	Betting History & Balance	Legitimate interest
Regulatory Reporting	Transaction & identity information	Legal obligation

3. Data Storage & Security

HHDB stores all data collected under your privacy policy with the highest level of security. Here's what our security framework includes:

• 256-bit SSL/TLS Encryption — across all data transmissions.
• AES-256 database encryption — For stored data.
• Dual-layer firewall — to prevent unauthorized access.
• Regular security audits — Through a third-party specialist team.
• 24/7 System Monitoring — to detect any unusual activity in real time.
• Automated Backups — Data is backed up multiple times daily.

Data retention period

HHDB does not retain data longer than necessary. The general retention rules are as follows:

• Active account data — retained for as long as the account remains active.
• Closed account data — for a maximum period from the date of closure 5 Years (as required by law).
• Transaction records — 7 years (As required by financial regulators).
• KYC documents — 5 Years (Following the end of the relationship).

4. Who We Share Your Information With

HHDB never sells your data. However, certain information may be shared with third parties in the limited circumstances outlined below:

• Payment processor: With bKash, Nagad, and Rocket — for transaction processing only.
• KYC Verification Service: Licensed third parties for identity verification.
• Law enforcement agencies: By court order or as required by law.
• Regulatory Authority: For required reporting in compliance with licensing conditions.
• Audit Firm: For security verification purposes, under a binding confidentiality agreement.

In all of the above cases, third parties receive only limited data for specific purposes and are contractually bound to uphold our privacy standards.

5. Cookie Policy

HHDB uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser. We use three types of cookies:

• Essential cookies: For login sessions and security. The site cannot function without these.
• Functional Cookies: To remember your preferences (language, theme). These can be disabled.
• Analytics cookies: To analyze how the site is used. These can also be disabled.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.

6. Your Privacy Rights

HHDB recognizes your full rights over your personal data. You can exercise the following rights at any time:

• Right to Access: You can request to view what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to object: You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights support@hhdb.ws— Email us at. We'll respond within 30 days.

7. Children's Privacy

HHDB is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the time of registration.
• Any account found to belong to a minor will be terminated immediately.
• All collected data will be securely deleted.
• If you suspect a minor is using the site, please contact us at support@hhdb.ws.

8. Changes to the Privacy Policy

HHDB may update this Privacy Policy from time to time. Depending on the nature of the changes, we will take the following steps:

• Minor changes: The last updated date on this page will be revised accordingly.
• Major changes: A notification will be sent to your registered mobile number or email address.
• Major changes: Your consent will be obtained at the time of login.

Continued use of HHDB after any changes takes effect will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

9. Contact Us

For any privacy-related questions, complaints, or requests, please contact our Data Protection team:

• 📧 Email: support@hhdb.ws
• 💬 Live Chat: Use the chat button at the bottom right of the website
• ⏰ Support Hours: 24 hours a day, 7 days a week

We aim to resolve all privacy-related requests within 30 days. For complex cases, this may be extended by an additional 30 days — you will be notified in advance if that happens.